Shipping policy

SHIPPING POLICY

Order Processing

Orders are reviewed, verified, and prepared for shipment within 1–3 business days (Monday–Friday, excluding public holidays).

Orders placed after 5:00 PM (GMT+8) will be processed on the next business day.

Certain customized products, special configurations, or additional quality inspections may require additional preparation time. Customers will be notified if extended processing is necessary.

Shipping Origin

All orders are shipped from Shenzhen, China.

Shipping Rates

A flat shipping fee of USD $100 applies to all orders.

Additional charges may apply for remote or restricted delivery areas. Any applicable surcharge will be displayed at checkout or communicated before shipment.

International Orders, Customs & Import Duties

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are the sole responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated.

Customers are responsible for ensuring that purchased products comply with all applicable local laws, regulations, and import requirements in their country or region.

Delivery Estimates

Estimated delivery times are provided for reference only and are not guaranteed.

Delivery schedules may be affected by customs inspections, carrier delays, weather conditions, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.

VESU shall not be liable for delays caused by customs authorities, shipping carriers, or other third parties.

Order Tracking

Once your order has been shipped, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.

Tracking information may require 24–48 hours to become available in the carrier's system.

If you have not received a shipping confirmation within 5 business days after order processing, please contact us at:

Email: service@vesulife.com

Lost, Damaged, or Incorrect Orders

If your package arrives damaged, defective, or contains an incorrect item, you must notify us within 48 hours of delivery.

To assist with our investigation, customers must provide:

Clear photos of the product
Photos of the outer packaging
Photos of the shipping label
Video evidence when applicable

Failure to report shipping-related issues within 48 hours may affect our ability to process claims with the carrier.

For verified cases of loss, shipping damage, or incorrect shipment caused by VESU or the carrier, we will provide an appropriate resolution, which may include replacement, reshipment, repair, or refund at our discretion.