Privacy policy
PRIVACY POLICY
Last Updated: June 2026
VESU ("VESU", "we", "our", or "us") operates this website and related services, including the sale of custom-made products, customer support, and order fulfillment (collectively, the "Services").
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, communicate with us, or otherwise interact with our Services.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. ADULT PRODUCT NOTICE
The products offered on this website are intended exclusively for adults aged 18 years or older (or the legal age of majority in the customer's jurisdiction).
By accessing this website or placing an order, you confirm that you meet the applicable legal age requirements.
2. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with our Services, we may collect the following categories of personal information:
Contact Information
• Full name
• Billing address
• Shipping address
• Email address
• Telephone number
Payment Information
• Payment method
• Transaction details
• Payment confirmation information
Payment card information is processed securely by authorized payment providers and is not stored directly by VESU.
Order Information
• Purchased products
• Customization selections
• Order history
• Shipping information
• Return and support requests
Communications
• Emails
• Customer support messages
• WhatsApp communications
• Contact form submissions
Device and Technical Information
• IP address
• Browser type
• Device information
• Operating system
• Website usage information
3. HOW WE COLLECT INFORMATION
We may collect information:
Directly From You
When you:
• Place an order
• Contact customer support
• Subscribe to newsletters
• Submit inquiries
• Create an account
Automatically
Through:
• Cookies
• Analytics tools
• Website performance technologies
• Security monitoring systems
From Service Providers
Including:
• Shopify
• Payment processors
• Shipping carriers
• Marketing providers
• Analytics providers
4. HOW WE USE YOUR INFORMATION
We may use your information to:
Process Orders
• Confirm orders
• Manufacture products
• Process payments
• Arrange shipping
• Provide after-sales support
Customer Service
• Respond to inquiries
• Resolve complaints
• Provide technical assistance
Security and Fraud Prevention
• Verify transactions
• Prevent fraud
• Detect suspicious activity
• Protect our business and customers
Marketing
• Send promotional emails
• Provide special offers
• Improve customer experience
You may unsubscribe from marketing communications at any time.
Legal Compliance
• Comply with legal obligations
• Respond to lawful requests
• Resolve disputes
• Enforce agreements and policies
5. HOW WE SHARE INFORMATION
We may share information with trusted third parties including:
Shopify
Our e-commerce platform provider.
Payment Providers
To process transactions securely.
Shipping Carriers
To deliver products and provide tracking information.
Professional Advisors
Including legal, accounting, compliance, and fraud-prevention providers.
Government Authorities
Where required by law.
We do not sell personal information to third parties.
6. INTERNATIONAL DATA TRANSFERS
Because we operate internationally, your personal information may be transferred to, stored, or processed in countries other than your country of residence.
Where required by law, we implement appropriate safeguards to protect your information during international transfers.
7. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
• Improve website functionality
• Remember user preferences
• Analyze website performance
• Support marketing activities
You may disable cookies through your browser settings; however, certain website features may not function properly.
8. DATA RETENTION
We retain personal information only as long as necessary to:
• Fulfill orders
• Provide customer support
• Meet legal obligations
• Resolve disputes
• Enforce agreements
Retention periods may vary depending on the nature of the information and applicable legal requirements.
9. YOUR PRIVACY RIGHTS
Depending on your location, you may have rights including:
Right to Access
Request access to personal information we hold about you.
Right to Correct
Request correction of inaccurate information.
Right to Delete
Request deletion of your personal information where permitted by law.
Right to Restrict Processing
Request limitation of certain processing activities.
Right to Data Portability
Request a copy of your personal information in a portable format.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw consent at any time.
To exercise any privacy rights, please contact us using the information provided below.
10. CHILDREN'S PRIVACY
Our Services are not intended for children.
We do not knowingly collect personal information from individuals under 18 years of age.
If we become aware that information has been collected from a minor, we will take reasonable steps to delete such information.
11. SECURITY
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Customers should take appropriate measures to protect their account credentials and personal information.
12. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security, or content of third-party websites.
Users should review the privacy policies of any third-party websites they visit.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically.
Any updates will be posted on this page together with the revised effective date.
Continued use of our Services after changes are published constitutes acceptance of the updated Privacy Policy.
14. CONTACT US
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
VESU Customer Support
Email:
service@vesulife.com
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)
Website:
https://vesulife.com
By using this website and our Services, you acknowledge that you have read and understood this Privacy Policy.